Privacy Policy

Victory Plumbing and Gas ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit victoryplumbingandgas.com, fill out one of our forms, or interact with our advertising, and how we use and protect that information.

Information We Collect

When you contact us through a form on this website — such as our contact form or maintenance plan enrollment form — we collect the details you provide: your name, phone number, email address, service address, and any message or notes you include.

Like most websites, we also receive standard technical information automatically, such as your IP address, browser type, the pages you visit, and how you arrived at our site (for example, from a search engine or an advertisement).

How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Provide plumbing and gas services and follow up on completed work
• Enroll and manage customers in our maintenance plan
• Send you information you have requested, such as offers or reminders
• Improve our website and measure the effectiveness of our advertising
• Comply with legal and regulatory requirements

Advertising and Cookies

We use advertising platforms, including Meta (Facebook and Instagram) Ads, to reach customers in our service area. When you click one of our ads, the advertising platform may use cookies and similar technologies to measure the performance of the ad and to show you relevant advertisements. This may include information such as that you clicked an ad and visited our website.

We do not sell your personal information. Information you submit through our forms is used only by us to provide service to you and is shared only with service providers who help us operate our business (such as our website and email hosting providers) under confidentiality obligations.

Text Messages and Phone Calls

If you provide your phone number, we may call or text you about your service request, appointment, or maintenance plan. Message and data rates may apply. You can reply STOP to opt out of text messages at any time, or call us at (972) 548-3049 to update your contact preferences.

Data Retention and Security

We keep form submissions and customer records only as long as needed to provide services, maintain our business relationship, and comply with legal requirements. We use reasonable administrative and technical safeguards to protect your information.

Your Choices

You may request a copy of the information we have about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond promptly. You can also control cookies through your browser settings and manage ad preferences in your Facebook or Instagram account settings.

Children's Privacy

Our services are directed to homeowners and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our website means you accept the updated policy.

Contact Us

Questions about this policy? Call us at (972) 548-3049 or send us a message through our contact page. Victory Plumbing and Gas proudly serves Rockwall, Royse City, and surrounding East Dallas–Fort Worth communities.